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Willow Printing Group Ltd

As a 60+ year-old company, Willow Printing Group has the detail-orientation and speedy decision-making ability of a family business, with the resources of a leading corporate business entity. We believe that consistent customer satisfaction with the "Willow experience" is vital to our existence. We maintain close, long-term relationships with our clients and we take pride in our ability to provide a personalized, "human touch" in all of our interactions.

All Willow Printing Group Ltd jobs
1 applicant
posted about 7 years ago

Job Description

The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.


                                    As the Customer Service Representative, you are the primary internal representative of our organization, you must convey to the customer a sense of expertise in our printing services and capabilities, and you serve as a key educator to our customers and vendors.


                                    You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are key to meeting all of the company goals:

·         Guarantee satisfaction and value for our customers.

·         Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.

·         Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.


                                    You and your team are responsible for supporting the company vision and mission.  Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.